10. What does the man think is the hardest part of his job?

　　詳解：對話中，女士問男士工作中最難的是什么,男士回答說必須長時間站著,在客流髙峰期，顧客變得易怒且尖刻。由此可知,男士的工作不僅需要體力,還要有耐心，故D)為答案。

　　11. Where did the man get his first job after graduation?

　　詳解：對話中,女士詢問男士是否容易找到工作,男士說他寫信給六家酒店,其中一家給了他第一份工作。由此可知,他的第一份工作是在酒店里，故D)為答案。

　　12. What does the man say is important to being good at his job?

　　詳解：對話末尾部分,女士問男士做好這份工作的秘訣是什么,男士說要注意細節(jié),故B)為答案

　　W： (13) Now you've seen this table of figures about the pocket money children in Britain get?

　　M： Yes. I thought it was quite interesting, but I don't quite understand the column entitledChange. Can you explain what it means?

　　W: Well, I think it means the change from the year before. I am not a mathematician, but Iassume the rise from 70p to 90p is a rise of 25 percent.

　　M： Oh, yes, I see. And the inflation rate is there for comparison.

　　W： Yes. (14) Why do you think the rise in pocket money is often higher than inflation?

　　M： I am sorry I've no idea. Perhaps parents in Britain are too generous.

　　W： Perhaps they are. But it looks as if children were a lot better off in 2001 than they were in2002. That's strange, isn't it? And they seem to have been better off in 2003 than they arenow. I wonder why that is.

　　M： Yes, I don't understand that at all.

　　W： Anyway, if you had children, how much pocket money would you give them?

　　M： I don't know. I think HI probably give them two pounds a week.

　　W： Would you? And what would you expect them to do with it?

　　M： (15) Well, out of that they have to buy some small personal things, but I wouldn't expectthem to save to buy their own socks, for example.

　　W： Yes. By the way, do most children in your country get pocket money?

　　M： Yeah, they do.

　　未聽先知：預覽三道題各選項,其中提到了 Pocket money, British children等,由此推測對話可能與英國兒童的零用錢相關(guān)。

　　13. What is the table of figures about?

　　A)。詳解：對話開頭部分,女士詢問男士是否看到英國兒童零用錢的數(shù)據(jù)表格，由此可知,該表格內(nèi)容與英國兒童的零用錢有關(guān)，故A)為答案。

　　14. What do we learn from the conversation about British children's pocket money?

　　C)詳解：對話中,兩人討論了表格中的數(shù)據(jù),女士問男士兒童零用錢的增長率要高于通貨膨脹率的原因,故答案為C)。

　　15. Supposing the man had children, what would lie expect them to do with their pocketmoney?

　　B)詳解：對話末尾部分,女士問男士希望孩子們用零用錢做什么,男士回答說希望他們買些小件的個人物品，故答案為B)。

　　Section B

　　Passage One

　　(16) As the new sales director for a national computer firm，Alex Gordon was looking forwardto his first meeting with the company's district managers. Everyone arrived on time, and Alex'spresentation went extremely well. (17) He decided to end the meeting with the conversationabout the importance of the district managers to the company's plans. "I believe we are goingto continue to increase our share of the market,"he began, "because of the quality of thepeople in this room. The district manager is the key to the success of the sales representativesin his district. He sets the term for everyone else. If he has ambitious goals and is willing toput in long hours, everyone in his unit will follow his example."(19) When Alex has finished, hereceived polite applause, but hardly the warm response he had hoped for. Later he spokewith one of the senior manager. "Things were going so well until the end"，Alex saiddisappointedly. "Obviously, I said the wrong thing.""Yes," the district manager replied. (18) "Half of our managers are women. Most have worked their way up from sales representatives,and they are very proud of the role they played in the company's growth. (19) They don't careat all about political correctness. But they were definitely surprised and distressed to be referredto as 'he' in your speech."

　　預覽四道題各選項，由選項中的managers，sales representatives等可以推測，短文可能與公司的管理及銷售人員相關(guān)。

　　16. Who did Alex Gordon speak to at the first meeting?

　　A)詳解:短文開頭提到,一家全國性的電腦公司的新任銷售總監(jiān)艾里克斯o戈登期望著與區(qū)域經(jīng)理的第一次會面。由此可知,艾里克斯o戈登講話的對象是區(qū)域經(jīng)理，故A)為答案。

　　17. What did Alex want to emphasize at the end of his presentation?

　　D)詳解：短文中提到,艾里克斯o戈登決定最后以區(qū)域經(jīng)理對公司規(guī)劃的重要性來結(jié)束會議,故D)為答案。

　　18. What do we learn about the audience at the meeting?

　　B)詳解：短文主要介紹了新任銷售總監(jiān)艾里克斯o戈登在區(qū)域經(jīng)理會議上的講話,所以會議的參加者是經(jīng)理。其中,一位髙級經(jīng)理提到,一半的區(qū)域經(jīng)理是女性,故B)為答案。

　　19. Why did Alex fail to receive the warm response he had hoped for?

　　B)詳解：-位髙級經(jīng)理在解釋艾里克斯的講話沒有得到預期的熱烈回應的原因時說，-半的區(qū)域經(jīng)理是顯然對于在講話中被稱為"he"而感到驚訝和憂慮,即他對性別問題不夠敏感，故B)為答案。

　　Passage Two

　　The way to complain is to act business-like and important. (20) If your complaint isimmediate, suppose you got the wrong order at a restaurant, make a polite but firm requestto see the manager. When the manager comes, ask his or her name. And then state yourproblem and what you expect to have done about it. Be polite! Shouting or acting rude will getyou nowhere. But also be firm in making your complaint. Besides, act important. This doesn'tmean to put on airs and say "do you know who I am?" What it means is that people are oftentreated the way they expect to be treated. If you act like someone who expects a fair requestto be granted, chances are it will be granted. (21) The worst way to complain is over thetelephone- You are speaking to a voice coming from someone you cannot see. So you can't tellhow the person on the line is reacting. It is easy for that person to give you the run-around.Complaining in person or by letter is generally more effective. If your complaint does notrequire an immediateresponse, it often helps to complain by letter. If youhave an appliancethat doesn't work, send a letter to the store that sold it. (22) Be business-like and stick to thepoint. Don't spend a paragraph on how your uncle John tried to fix the problem and couldn't.

　　未聽先知：預覽三道題各選項，根據(jù)選項中出現(xiàn)的waiter, manager, complaining, complaint 等，可以推測這篇短文談?wù)摰氖顷P(guān)于投訴或抱怨的話題。

　　20. What does the speaker suggest you do when you are not served properly at a restaurant?

　　c)。詳解：文章一開始提到投訴的方法很重要。假設(shè)在餐館就餐上錯菜時，顧客應禮貌并態(tài)度堅決地要求見經(jīng)理，故c)為答案。

　　21. Why does the speaker say the worst way to complain is over the telephone?

　　D)。詳解：文章中間部分提到電話投訴的最大缺點:你看不到與你講話的人，你也不知道對方的反應,故 D)為答案。

　　22. What should you do if you make a complaint by letter?

　　D)。詳解：短文在最后部分提到如何寫投訴信，指出投訴信要務(wù)實、切題,不要談?wù)摕o關(guān)的內(nèi)容，故D)為答案。